FAQ

Right after you've placed an order, you will receive a confirmation email. Your order will be processed as soon as possible. Once your order is ready to be shipped, you will receive an additional email with the tracking information. You can use this information to track the shipment of your order until it is delivered.

It can take up to two hours after you have placed your order for you to receive the confirmation email. Please also check your spam inbox.

If the payment has been processed and you haven’t received a confirmation email after two hours, please get in touch with us via mail.

In order to process all orders quickly, we immediately send all orders to our warehouse to be picked, packaged and shipped. Once your order has been paid and processed, it is no longer possible to change the order.

Once your order is picked, it’s no longer possible to cancel or change the order. Please refuse the package at the door upon delivery. It will then be returned to our warehouse at our expense. Once the return has been processed in our warehouse, we will process your return and your purchase amount will be refunded.

Everybody makes mistakes! When you accidentally filled in the wrong address, please contact us as soon as possible. We will try our best to solve this issue for you. Please note that the delivery of your package may be delayed.

In order to guarantee fast processing, orders are sent to our warehouse immediately so they can be packed and shipped as soon as possible. Once your order is processed, unfortunately, it is no longer possible to make adjustments.

Due to the high volume of traffic and sales during this period, delivery times might be affected. We offer the following shipping schedule during non-sale period

Deliveries within the Netherlands and Belgium:
All orders placed before 9 pm on working days, will be delivered within the next 3 to 7 working days.

Deliveries within the European Union:

From 7 to 10 working days

Deliveries in all other countries:
From 9 to 12 working days

We currently ship worldwide.

Unfortunately Tomorrow Is Not Monday is unable to advise what customs charges may be applied to international shipments. Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by Tomorrow Is Not Monday. For more accurate information, we would suggest getting in touch with your local customs office so you are not surprised if there are any unexpected delivery charges at your end.

Our returns policy allows you to return products unused within 30 days of receiving them. You can open the parcel and check the contents. Once we have received your returned item(s), we will refund the purchase amount as soon as possible. Returns will only be accepted when items are unused, unwashed, with all original Tomorrow Is Not Monday labels attached and in the original packaging.

For hygiene reasons, underwear briefs, bodies, swimwear and pierced jewellery cannot be returned or exchanged unless they are damaged. We don’t accept returned socks if the packaging has been opened.

You have 30 days to return your order after receiving it. Orders must be returned unused and in the original packaging still attached. Furthermore, items have to be unwashed and with all labels still attached. Return costs are not covered by Tomorrow Is Not Monday.

Fill in the merchandise return form and add it to the parcel. If you don’t have a return form, please contact us via mail. Then attach the return sticker to the box. Please be aware that the
sticker is not a prepaid return label. You will have to pay for the return costs.

The order is ready to be returned. Please go to your preferred postal service point and ship the box to:

Tomorrow Is Not Monday
Springendal 37
3894 BJ Zeewolde
The Netherlands

After shipping your return, you should receive a receipt with a tracking code so you can track the shipment. Please hold onto this receipt as it is your proof of shipment. To ensure the arrival of your return, we strongly recommend sending the parcel by registered mail. If the return is not shipped using registered mail, Tomorrow Is Not Monday cannot be held liable for missing items.

Once we have received your return, we will do our best to process it quickly.

We will refund your return as soon as possible and at the latest within 14 days of receiving your return. We always refund your money to the bank account, credit card or PayPal account that was used to place the order.

The costs of a return differ based on the shipping company and country that you ship it from. Please check with your local post office for current pricing.

We strongly recommend you that every item is returned using registered mail. If the return is not shipped using registered mail, we cannot be held liable for missing items. Also, hold on to the tracking code of your return until your return is processed.

Please note that return shipments are at your own expense.

Once we have received your shipment, we will process the return as soon as possible. It takes a maximum of 5 working days to start processing your return. Once it is processed in our warehouse, we will start the refund process. We will send you an update once your order is received and refunded.

We don't exchange products. If you would like to return your item for another item or size, you can follow our regular return process and order a new item.

Some of our items fit true to size, however other items have a boxy fit. Therefore, we recommend you take a look at the product page of the item you are interested in for specific sizing information.

We are sorry that the item that you are interested in is out of stock. Very occasionally, depending on the style, items and sizes are restocked. On the product page, you can subscribe yourself to get notified when your item is back in stock.

All items in our collections come with a care label. We strongly recommend you to always follow the instructions on this label. If you have additional questions or you want further advice, please get in touch with us via phone or mail.

We are sorry that the item that you purchased is damaged. You can contact us via mail and we will provide you with a solution as soon as possible.

Our customer service team is still available to assist you with your orders during this time. You can fill in our contact form, or send an e-mail to info@tomorrowisnotmonday.org.